Estacy Travels Agency

By using the services of Estacy Travels Agency, you and your travel companions acknowledge that you have read, understood, and agreed to the following terms and conditions. In this document, Estacy Travels Agency will be referred to as "the Company.

These terms and conditions apply to all customers who utilize the Company's services for their travel arrangements unless specified otherwise.

In the case of any discrepancies, these terms and conditions shall take precedence.

Reservations are processed on a first-come, first-served basis.
If an extra bed is required for a child, or if a child is staying in a room with only one adult, additional charges may apply. Our staff will assist you in determining any applicable surcharges, including those for peak season periods.
Full payment is required at the time of booking.
Making a payment does not guarantee your booking.
A receipt will be emailed to you once the payment has been processed.
Once your purchase is confirmed, a confirmation letter or E-Service Vouchers will be emailed to you.
You will receive a confirmation email within 7-14 working days, finalizing your booking and departure details.
If full payment is not received, please contact our sales team during office hours to address any outstanding issues.
Failure to complete the payment process may result in the cancellation of your reservation and forfeiture of any payment made.

Cancellations

All cancellation requests must be submitted in writing. Cancellation fees will be calculated based on the notice period provided before the departure date. The exact fees and refund amounts are determined by the Company.

Cancellations by the Company

Please be aware that the Company acts as an agent for the services provided. Even after a deposit or full payment has been made, all arrangements remain subject to final confirmation. If, due to unforeseen circumstances, the arrangement cannot be finalized and the reservation must be canceled, the Company will attempt to notify the Customer before departure.
The Company reserves the right to cancel any tour or medical trip prior to the departure date for any reason, including but not limited to changes in reservation or airline availability. If this occurs, the Company may recommend alternative reservations or airlines.
The Company may suggest alternative reservations or airlines to either the same destination or another destination based on current travel and reservation fares.
All travel services, whether for medical or tourism purposes, are strictly upon request and subject to confirmation. The Company may recommend alternatives if available. Please note that surcharges may apply on a case-by-case basis, and the Customer will be advised accordingly.
The Company shall not be held liable for any cancellation resulting from third-party issues (such as airline cancellations, accommodation non-availability, or hospital or hotel non-disposition) beyond the Company's control. The Company shall not be liable for any claims, losses, damages, or costs sustained by the Customer as a result of such cancellations.

Amendments

Amendment fees and their respective components are detailed in the policies of each individual tour product.
All amendment requests must be submitted in writing to avoid misunderstandings and are subject to availability, confirmation by the Company, and payment of amendment fees.

Refund

No refund will be provided for accommodation, meals, sightseeing tours, medical appointments, reservations, or any other services included in the tour/medical fare but not utilized by the Customer, either in part or in full. This also applies if the Customer amends, cancels, or otherwise changes arrangements after the commencement of the tour/medical travel.
In the event of cancellation by the Company, the deposit paid will be refunded according to the charges stipulated in Section 2. All refunds will be processed within ten (10) weeks. However, during peak periods, refunds may take up to twelve (12) weeks, subject to the doctrine of force majeure.
The Company acts as an agent for airlines, hotels, hospitals, and accommodation owners. Refunds of travel expenses paid through the Company to any of these entities may take time to process, hence the stipulated period of ten (10) to twelve (12) weeks. This period is contingent on the airline, hotel, hospital, or accommodation owner agreeing to refund the funds to Estacy Travels Agency.
For payments made by credit card, refunds will be processed through the credit card company or by any other means convenient to the Company. Such refunds are contingent on the airline, hotel, hospital, or accommodation owner agreeing to refund the funds to Estacy Travels Agency.

Modes of Payment

Payments may be made in Nigerian Naira or United States Dollars, using cash, NETS, cheques, credit cards, or other methods depending on what is convenient for the Company. Cheques will only be accepted if presented to the Company at least 7 working days before the departure date.

Special Requests

Any special requests such as special meals, dietary requirements, adjoining rooms, accommodation requirements, etc., must be communicated to the Company upon making a reservation. Please note that such requests are subject to availability and confirmation by the Company.

Travel Documents

You must ensure that you have a valid international passport with a minimum of six (6) months’ validity from the date of your scheduled return to Nigeria and at least four blank pages side by side. You must also obtain the relevant valid visas and health certificates required at your travel destinations prior to the scheduled departure date.
Different embassies/consulates require varying lengths of time to process visa applications. It is the passenger’s/customer’s sole responsibility to ensure they have a valid visa for travel to countries that require it, regardless of whether the Company was engaged to apply for the visa. Please check with our sales office regarding your visa requirements at least two months before your intended trip to ensure all visa requirements are met. Cancellation charges apply if your visa is not approved, and the Company shall not be liable for any refusal of the visa process.
The Company will not be responsible for any expenses, reimbursement, or refund of any tour fare/medical trip schedule if the passenger’s visa process is refused or if the passenger is deported or refused entry by Immigration Authorities on the tour/medical trip for any reason, including improper travel documents, quarantine, customs regulations, possession of unlawful items, or irregularities that may cause harm/damage to persons or property.
Passengers are solely responsible for ensuring that they have all their valid travel documents (passport, visa, etc.).
Where applicable, you shall be responsible for obtaining the necessary exit permits from the relevant authorities, including but not limited to the Ministry of Internal/Foreign Affairs in the Federal Republic of Nigeria, valid for the duration of the tour itinerary. It is recommended that you register your trip with the Ministry of Foreign Affairs.

Travel Insurance

It is strongly recommended to arrange travel insurance coverage for trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. The Company does not act as a carrier under a contract of carriage for passengers or their baggage and personal belongings. Our staff can assist you with inquiries regarding travel insurance.

Responsibility

The Company acts as an agent for carriers, transportation companies, hotels, hospitals, and other third-party suppliers. While reasonable care is taken to ensure the accuracy of product content provided by third-party suppliers, the Company cannot verify all information, and product content is subject to change without notice. The Company accepts no responsibility for changes or withdrawals of advertised services or facilities by third-party suppliers.
The Company shall not be liable for any injury, loss, expenses, or damage to belongings unless caused by negligence or breach of duty. Such incidents may result from occurrences beyond the Company’s control, including but not limited to equipment breakdown, strikes, delays, weather conditions, medical reasons, theft, quarantine regulations, customs regulations, cancellations, changes in tour itineraries, flights, or other transportation schedules, deportation, or refusal of entry by immigration authorities due to possession of illegal items or invalid travel documents, or behavior considered subversive by foreign governments.
Customers are responsible for following instructions, including check-in/check-out times and locations, and bear any resulting losses or expenses. Participants must ensure they possess all required travel documents, and where applicable, obtain necessary exit permits from relevant authorities, including the Ministry of Internal/Foreign Affairs in Nigeria, valid for the tour duration. It is advised to register trips with the Ministry of Foreign Affairs.
The Company reserves the right to:
- Alter tour itineraries, travel arrangements, and accommodations due to unforeseen changes, force majeure events, or conditions in travel/transit countries, with or without prior notice.
- Cancel reservations before departure due to insufficient participants, refunding deposits or tour fares without further obligation.
- Withdraw any individual from a tour/medical trip if their behavior jeopardizes the safety, interests, harmony, or welfare of other participants and the tour group.
- Specify the language(s) used by tour guides for commentary.
- Revise tour fares and commencement dates without prior notice.
- Alter medical or tour reservations, informing customers at least 7 days in advance. Refunds, less incurred charges, may be issued if customers decline alternative bookings.
- Cancel visa applications in case of conflicts of interest or understanding.

Cancellation and Amendment Policies

All cancellations with the company are subject to an administration fee ranging from $100 to $500 per person.
Amendment of reservations is considered a cancellation, and the above-mentioned fees will apply in addition to any new fare charges.
No changes or refunds are permitted for air tickets once issued.
If you have purchased a specially priced promotion or included freebies, no refund, payment, compensation, or credit will be provided if you cancel your booking.
Efforts will be made to adhere to the specifics shown herein and in the itinerary; however, circumstances may require alterations.
Cruise lines reserve the right to cancel or substitute any scheduled port of call, itinerary, price, program, vessel, or cabin at any time without prior notice. Our company is not required to refund any portion of fares or charges nor provide compensation under these circumstances.
Our company is not responsible for changes or cancellations of personally scheduled events due to itinerary alterations.
Our company reserves the right to issue fare increases even after full payment, depending on prevailing rates.

Pregnancy Policy

Pregnant guests must declare their condition upon booking cruise tours. Guests entering or reaching their 24th week as of the sailing period will not be allowed to board unless they provide a physician’s fit-to-travel note confirming good health, low-risk pregnancy, and not entering their 24th week during the cruise.
No refund or compensation is provided for cancellation due to pregnancy.

Infant & Minor Policy

Infants sailing on a cruise must be at least 6 months old at the start of the cruise, and 12 months old for specific cruises. Guests under 21 must be accompanied by an adult 21 years or older, with exceptions for underage married couples or minors sailing with parents in adjacent staterooms.
Minors aged 17 or under must be accompanied by a parent/legal guardian in an adjacent stateroom. Adults accompanying minors must present valid travel documents and a notarized letter authorizing supervision and medical treatment during the cruise.
Failure to provide required documents may result in denial of boarding.

Adding Guests

Requests to add a 3rd or 4th guest to a cabin are subject to approval to ensure vessel safety limitations.
Additional guests will be charged at prevailing rates and based on real-time availability. Booking changes may be required if the current cabin/category cannot accommodate additional guests, necessitating repricing.
Note: Additional terms and conditions set by the cruise line may also apply.

Land Tour/Attraction Tickets/Day Tour/Point-of-Interest/Flight/Hotel

Purchases under these categories are non-refundable.
Hotels are subject to change and confirmation.
Each ticket admits one person unless otherwise stated.
All rates are subject to change without notice.
Packages exclude tipping; tipping may be mandatory.
Our company is not responsible for lost or stolen tickets or property.

Air Tickets General Terms & Conditions

Passenger Details: Passengers must provide correct information as per their passport. Errors or omissions must be corrected immediately upon receiving the itinerary and air tickets. Boarding may be denied if errors are discovered at check-in, for which the company is not liable.
Entry/Visas: Passengers must ensure they have valid Entry or Transit Visas for destination countries. The company is not liable for consequences due to improper or incomplete travel documents.
Passport Validity: Passports must have a minimum of 6 months validity from the return journey date. Biometric passports are required for travel to the USA.
Fares, Ticketing Deadline, Auto/Cancellation: Quoted fares are not guaranteed until tickets are issued and may be subject to changes. Booking/Admin Fees are applicable and non-refundable. Flight bookings are tentative and may be auto-cancelled without charges, except for Booking/Admin Fees, once tickets are issued.
Flight Schedule Change: Passengers should verify flight status with our staff before departure as airlines may cancel, reroute, or change flight timings. Alternative flights may be offered, and standard cancellation or amendment policies apply.
Penalty & Charges: Amendments or cancellations after ticket issuance incur airline penalty charges and Booking/Administration Fees. All requests are subject to airline approval.
Unaccompanied Minor: Passengers under 17 traveling alone are considered Unaccompanied Minors and require special arrangements to board.
Child Fares: Child fares apply to ages 2-11 and do not apply once the child reaches their 12th birthday.
Infant Fares: Infant fares apply to children below 2 years old and do not apply once the child reaches their 2nd birthday.
Special Request: Customers should email the company for meal requests, seat selections, and special assistance, subject to airline confirmation.
Baggage Allowance: Baggage allowances vary by airline and are subject to change. Contact our consultant or airline website for details.

LIABILITY

The Company has taken reasonable care to ensure Product Content is correct.
Customers acknowledge that Product Content is provided by third-party suppliers and may change without notice.
The Company is not liable for changes or withdrawals of advertised services by third-party suppliers.
The Company reserves the right to refuse bookings due to errors in displayed fares or third-party withdrawals.
Under any circumstances, the Company's liability is limited to the amount paid by the customer less charges.
The Company disclaims liability for embassy issues and visa application refusals.

COMPLAINTS AND CLAIMS

Complaints and claims must be submitted in writing within fourteen (14) days from the date of return to Nigeria.
No responsibility is accepted for complaints or claims not submitted within the specified timeframe.

THIRD-PARTY LIABILITY/CLAIMS

The company is not liable for any damage, loss, injury, or costs incurred by customers due to acts of third-party suppliers such as medical personnel, hospital management, hotel staff, flight staff, taxi drivers, and other service providers.

ALTERNATIVE DISPUTE RESOLUTION

Failure to resolve any claim amicably requires either party (the company or the customer) to refer all claims against the company to arbitration before the Lagos State Multi-Door Court House. This process is mandatory before recourse to litigation.

CONFIDENTIALITY OF INFORMATION

Customer and/or Travellers warrant that they have given consent to the processing of their Personal Data by the Company, hotels, hospitals, service providers, and any other third parties engaged by the Company for the purpose of dealing with bookings of products.
They also consent to the export of their personal data to any country in the world.
The Company treats every transaction as confidential and will not disclose any information without permission, except where required by law.

VARIATION OF CONDITIONS

The Company reserves the right to change, amend, modify, suspend, continue, or terminate all or any part of the terms and conditions at any time without notice.
Customers will also be subject to terms and conditions from third-party suppliers.